DNV partnership key to RCL’s return to service

2021-10-14T19:23:11+00:00 October 14th, 2021|Marketing|

RCL’s Senior Vice President of Global Marine Operations, Capt Patrik Dahlgren, has explained the efforts it takes to lay up a complete fleet, RCL’s return to operations plan, and how to decide which of the evolving infection prevention technologies to utilise, in an interview with DNV.

“We’re not strangers to illness, but in this industry, we know the usual suspects. We understand how they are transmitted, how an outbreak might occur, and what measures we need to take to bring it to an end. That was not the case with Covid, and at the start of the pandemic, the scientific understanding of the virus seemed to change by the hour,” he said.

As the last passengers disembarked from the vessels, Capt Dahlgren and his team from RCL’s Global Maritime Organisation in Miami were overseeing the immense challenge of laying up RCL’s entire fleet of more than 60 vessels.

Finding locations to lay up vessels and getting crew home was all but impossible with the ancillary approach to decision-making taking place on a global scale in the context of the pandemic.

“Add to the mix that we are taking vessels out of service that we never intended to take out of service,” he explained. In fact, for the cruise industry, the scale of potential lay-ups was a new phenomenon.

“We relied heavily on DNV’s expertise in this area as we evaluated how to best proceed. We certainly needed to optimise operational costs, but also wanted to ensure that machinery and equipment would keep working when the time came,” he said.

For passenger vessels, there is the unique challenge that comes with keeping the large hotel operations up and running through lay-up.

“We had to keep enough hotel crew on board to see that the hotel areas were kept operational; we’re talking about thousands of lights, toilets, showers and faucets; rotating the use of galleys to make sure they stay in working condition. When you pull back and see the amount of machinery involved, you understand that this is a huge and complex effort,” he said.

In the early days of the pandemic, Capt Dahlgren was searching for information and sources of expertise in the field of infectious disease. “To see our way out of this, we knew it was going to require a collaborative effort and expertise to help develop new protocols and procedures,” he said.

He added; “I was told there was a division of DNV in Healthcare and that Certification in Infection Prevention (CIP-M), based on the leading healthcare standards and guidelines, was a service they provided. I picked up the phone immediately because we needed to explore how we could apply that knowledge to our vessels.”

As RCL began mapping out the steps to returning its fleet to service, DNV was brought in to provide independent third-party verification using the CIP-M programme. The certification process for the company began in September, 2020 with the office audit; the first vessel audit took place in November, 2020 and vessel certification is expected to continue until January, 2022 as the fleet restarts operations.

“I had regular dialogue with Maritime CEO, Knut Ørbeck-Nilssen, on the outlook for our future, and the work was progressing. It was reassuring to know that we were getting attention from the very top of the organisation, but that’s not altogether uncommon,” he said.

“We have a team of people at RCL who regularly evaluate new and novel technologies for use on board our ships,” he added. “The pandemic ushered in a whole new workload for them. In combating Covid, we were looking for specific products or being approached with new technologies, and suddenly there were hundreds of different technologies just for infection prevention that we were assessing the viability of for use on our ships.”

DNV also saw that the number of new or adapted technologies began to overwhelm the market. This rapid development persuaded DNV to create a third-party-structured Product Assurance service specific to infection prevention and control technologies, as a means of providing increased confidence to operators during their evaluation process of the technology being considered, as well as to provide manufacturers with the opportunity to have their product application assessed for the maritime cruise market.

While working with DNV on the return to service plan for the RCL fleet, Capt Dahlgren also launched the Healthy Sail Panel for RCL, in partnership with Norwegian Cruise Line Holdings (NCLH) and now sits on the panel.

“With the Healthy Sail Panel, our mission was to collaboratively develop recommendations for risk- mitigation strategies and protocols that, if implemented appropriately, advance our public health response to Covid-19, improve safety, and achieve readiness for the safe resumption of operations,” he explained. Over four months, the panel – comprised of the most recognised experts in public health, infectious disease, biosecurity, epidemiology, hospitality and maritime operations – prepared a 65-page report of detailed best practices and recommendations to address the Covid-19 situation and safe sailing protocols.

The practical and actionable recommendations focused on the areas of testing, screening and exposure reduction; sanitation and ventilation; response, contingency planning and execution; destination and excursion planning; and the mitigation of risk for crew members.

After a 15-month cruise operations standstill, on 26th June, 2021 the ‘Celebrity Edge’ became the first revenue cruise to set sail from a US port since the pandemic.

She was approved to sail, having met all the new standards for providing a healthy and safe cruise experience. There was a requirement for 95% of the people on board to be vaccinated, but when leaving Port Everglades, ‘Celebrity Edge’ sailed under the restricted passenger operations but with 100% of the crew and passengers of eligible age vaccinated.

With the ‘Freedom of the Seas’, RCL explored another alternative to test operations, following CDC requirements for a simulated voyage with land-based employee volunteers as passengers. This three-day simulation voyage departed with authorities from the CDC and DNV on board as observers to confirm that the procedures were followed.

While some changes on board may be noticeable to passengers, like hand sanitiser stations and Covid testing, many of the differences are minor, and the experience is essentially unchanged. In fact, when the percentage of passengers vaccinated is high enough, masks are not required while on board. Off the ship, passengers were initially permitted to only participate in RCL-managed excursions in ports of call.

“The RCL fleet is 60% plus operational today, and even with the Delta variant, indications are that all vessels will be operating by spring 2022,” concluded Capt Dahlgren, adding. “We’re prepared and optimistic about the future in doing what we do best by delivering amazing vacation experiences.”