Upon the approval to return to service in 2021 Princess Cruises’s fleet will feature the MedallionClass Experience.
This offers a number of new features that uses touchless technologies to significantly enhance and personalise the guest experience, as well as support new health protocols.
Ship transformation has continued during the pause. ’Coral Princess’, ’Diamond Princess’, ’Emerald Princess’, ’Grand Princess’, ’Island Princess’, ’Majestic Princess’, and ’Sapphire Princess’ will return as MedallionClass ships, as will the new ’Enchanted Princess’.
The cruise line’s patented OceanMedallion wearable device replaces the traditional cruise card and pairs with embedded Internet of things (IoT) -driven technology to significantly expand touch-free options and personalisation on board Princess’ MedallionClass ships including:
• Touchless embarkation and disembarkation.
• Keyless stateroom entry.
• Completely contactless commerce.
• Simplified safety training.
• On-demand food, beverages and retail items delivered anywhere on board.
• Guest service requests via mobile device chat.
• Location-based gaming and wagering.
• Entertainment content via smart devices.
MedallionClass ships will also offer what is claimed to be the best Wi-Fi at sea, MedallionNet, so guests can stay connected. MedallionNet offers fast, unlimited and affordable connectivity, so guests can stream movies, shows, games and music; connect to social media sites; and video chat from anywhere on the ship.
“Innovation is allowing us to pair guidance from public health experts with the unparalleled touch-free capabilities of the OceanMedallion honouring our commitment to health and safety, while continuing to reinvent and simplify the experience all together,” said Jan Swartz, Princess Cruises President.
“During this down-time we’ve worked behind the scenes to re-engineer our operation to give guests maximum control of their cruise vacation, as well as to activate the Princess MedallionClass Experience on all of our ships.”
OceanMedallion connects guests and crew to an IoT platform through a network of sensors and readers that help recognise individuals in locations throughout the ship, facilitating touchless capabilities that include highly-personalised service and interactive entertainment, while also reducing contact between guests and crew on board and in ports.
“The same technology we’ve used to simplify and personalise the guest experience on our Princess MedallionClass ships for the past three years is now being further leveraged to safeguard our guests and crew as well,” said John Padgett, Carnival Corp’s Chief Experience and Innovation Officer. “That means that the smartest ships at sea are now enabling intelligence-driven safety processes via the OceanMedallion.”