Silversea Cruises has appointed Teresa Ignacio (pictured) as Associate Vice President of global guest services, effective immediately.
She will report to Massimo Brancaleoni, Senior Vice President of global sales and will co-ordinate with each of Silversea’s regional Managing Directors to develop, implement, and lead a global operational strategy across all Silversea contact centres.
“Teresa brings a wealth of call centre operations expertise that will be instrumental in successfully elevating our brand’s world-class customer service operations for the benefit of guests and travel advisors,” Brancaleoni said.
