Crystal enhances safety protocols

2020-10-12T17:44:04+00:00 October 12th, 2020|Safety|

Crystal has unveiled an expanded set of health and safety measures for its Crystal Clean+ protocols.

This updates include requirements for COVID-19 testing for guests and crew, mandatory travel insurance, in-port guidelines and more.

The new Crystal Clean + 3.0 protocols build on Crystal Clean+ 2.0, the initial set of enhanced health and safety procedures, released in July.

Crystal Clean+ 3.0 guidelines update the company’s pre-boarding and embarkation procedures, social distancing requirements, shore excursion policy, crew member standards and practices, etc.
The company said that the new protocols are tailored to meet the unique needs of the luxury traveller and incorporate the current recommendations provided by Cruise Line International Association’s (CLIA) to the US Centres for Disease Control (CDC).

Guests will now be required to complete a COVID-19 test prior to departure for their cruise and provide a printed copy of their negative result at check-in—failure to comply with this requirement will result in denial of boarding.

In addition, guests will take a second COVID-19 test upon arrival at the berth and must test negative prior to boarding. Guests will be required to purchase travel insurance, which can be purchased via Crystal or a third party.

While on board, Crystal guests are asked to observe social distancing of at least two meters of those outside of the travel party, including dance partners, and as a result Crystal’s Ambassador Host dance programme, as well as Crystal’s Junior Activities programming and in-suite babysitting services will be suspended until further notice.

In order to ensure consistent safety precautions throughout their journey, guests will only be permitted to disembark the ship in port if participating in Crystal’s shoreside activities or excursions and shuttle buses into town will not be provided when in port. Guests who do not comply with this requirement will not be permitted to re-board the ship.

As a part of the updates, Crystal has also enhanced the health and safety measures for its crew.

All crew will be tested for COVID-19 prior to leaving their home location to join the ship and must receive a negative result; they also will take a COVID-19 test at embarkation, quarantine for seven days upon arrival and take a test at the end of that seven-day period and receive a negative result, before beginning their duties. In addition, crew will be tested periodically during their duties.

Crystal Clean + 3.0 procedures are relevant to all brands – Crystal Cruises, Crystal River Cruises, Crystal Yacht Cruises and Crystal Expedition Cruises.

Crystal has voluntarily extended its suspension of global voyages until 31st December, 2020.