Royal Caribbean Cruises (RCL) has introduced another feature to its agent reservation system – Espresso.
Travel professionals are now able to go online to seamlessly transfer one or more individual client bookings into their group reservations with RCL’s three major brands, meaning more benefits for the guest and the travel partner.
The latest automated functionality is designed to save agents’ time, shifting more flexibility and control into their hands and turning multiple phone calls into three easy steps.
First introduced in 2015, Espresso continues to deliver an extensive number of resources specially designed to offer an intuitive booking experience based on travel partners’ feedback, RCL claimed.
This latest update follows other recent upgrades introduced, the most popular being the ability to book into headquarter groups (a co-operative of travel agencies), seamlessly redeem, share and purchase group amenity points (GAP); and the side-by-side comparison of individual and groups pricing and availability.
Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises are consistently expanding and elevating their dedicated travel agent website Cruisingpower.com with in-depth training and up-to-date tools and resources, including Espresso.
The investment in reinventing and improving the entire booking experience for travel partners is a testament to RCL’s commitment to help agents sell more cruises, earn more commission and grow their business, the company said.