Intercruises Shoreside & Port Services has established a global port operations team to provide a comprehensive range of vessel and crew services in destinations worldwide.
Since 2005, Intercruises has been involved in port agency, but following strong growth and a demand for a wider array of services, a dedicated team has been setup to offer a full catalogue of port operation solutions.
Cruise lines and third parties, such as concessionaires, can customise service agreements, according to their needs, ranging from a single service, to appointing Intercruises as a single point of contact for all port operations services, for all vessels, in all ports.
The range of services offered include:
• Agency – A scale of services, ranging from standard legal representation and port agency co-ordination, to full general agency, including itinerary planning support and all berth reservations.
• Logistics – Solutions for both commercial calls and drydock projects, including shipping, warehousing, transportation and customs brokerage.
• Crew – Services for on board, embarking & disembarking crew, such as accommodation, transportation, visas & legal representation, medical care and tours.
• Terminal – Management of services related to vessel terminal operations, including security and luggage/stevedoring.
“This is the natural evolution of this service area and enables greater customisation, with cruise lines able to select individual or multiple port operations services as per their requirements.
“A cruise line could contract us to manage a significant amount of their port operations worldwide, or may want us to focus on a specific service in one port. Overall it is about delivering a consistent, efficient and high quality service tailored to the needs of our cruise line partners,” said Ramon Hurtado, Intercruises Global Product & Operations Manager.
The new team is led by Robert Moroney, who joined Intercruises in January, 2019 as Global Port Operations Manager, based in Fort Lauderdale, Fla.
He is supported by Miquel Biosca, Global Port Operations Business Development Manager and Nohemí Alcaucer Marti, Global Logistics Manager, who have both been working at Intercruises for a number of years and are based in Intercruises’corporate office in Barcelona.
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