US software supplier, DXC Technology, and Carnival Cruise Line (CCL), have signed a multi-year agreement to power the cruise line’s technology infrastructure.
This partnership will support Carnival’s guest experience across its global fleet, as well as its portside and shoreside operations.
DXC will deliver scalable IT services designed to enhance operational efficiency, improve employee productivity and help ensure a seamless, connected experience for millions of guests sailing annually with Carnival.
“At Carnival, we’re committed to delivering memorable vacations for our guests, and technology plays a vital role in ensuring they have the best on board experience,” said CCL’s Senior Vice President and CIO, Sean Kenny.
“The DXC team demonstrates exceptional technical expertise, responsiveness and a clear commitment to delivering on our long-term vision. With them as our trusted partner, we’re investing in technology that strengthens the foundation of our operations to provide a great experience for our guests across our 29 ships globally and supporting our dedicated team members both shipboard and shoreside,” he said.
Through the partnership, DXC will manage Carnival’s core IT infrastructure across all operational environments, including shipboard systems, shoreside offices and port facilities.
Using an employee-centric delivery model, DXC will ensure that the tools and services provided are tailored to support both Carnival’s workforce needs and a consistent guest experience, the company said.
Services will include workplace support, IT service management, infrastructure operations and security risk management — all delivered with enhanced cybersecurity, expert-level staffing, automation support and a scalable model across its operations.
This approach is built to improve resilience and ensure operational consistency across the company’s global footprint, DXC explained.
“This collaboration with Carnival Cruise Line represents a significant milestone for DXC, as we continue to expand our footprint in the hospitality and travel sectors,” said Chris Drumgoole, President, Global Infrastructure Services at DXC Technology.
“Our goal is clear — deliver complete operational confidence for our customers by minimising technology disruptions. By managing their complex IT operations and providing modern solutions, we’re proud to help Carnival do what they do best, ensuring every guest enjoys their cruise vacation,” he said.
